Online Training Program
Designed to prepare new and existing team members for roles within the hearing sector, this program provides foundational knowledge of the hearing industry, common hearing conditions, customer service standards and hearing aid troubleshooting.
This course is ideal for:
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New employees commencing work in a hearing clinic
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Existing staff seeking structured industry knowledge
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Individuals considering progression to the Certificate IV or Diploma of Audiometry
Participants will develop the technical understanding and client communication skills required to contribute confidently to a practice environment from day one.
Our online delivery model allows candidates to study remotely from anywhere in Australia or internationally, including rural areas where face-to-face training may be difficult. Content is delivered by qualified trainers and includes scheduled live online sessions for guided learning and interaction.
The program includes the nationally recognised unit BSBCUS301 – Deliver and monitor a service to customers, which may contribute towards future qualifications, including the Certificate IV and Diploma of Audiometry.
Upon successful completion, participants will receive:
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A Certificate of Completion
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A Statement of Attainment for BSBCUS301
Candidates may enrol from any location. Australian residency is not required.
Access to a computer and availability for scheduled live online (Zoom) sessions is essential.
Topics Covered:
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Follow safe work practices
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Communication strategies for effective interactions with clients and colleagues
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BSBCUS301 – Deliver and monitor a service to customers, including:
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Identify customer needs
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Deliver services to customers
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Monitor and report on service delivery
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Overview of the hearing industry (ACAud presentation)
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Essential tools in audiology
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Introduction to the anatomy of the ear
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Basic disorders and types of hearing loss
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Introduction to explaining the audiogram
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Fundamentals of Audiological Testing
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Introduction to hearing rehabilitation – hearing aids
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Hearing aid maintenance fundamentals
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Basic troubleshooting of hearing aids
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Overview of funding models
Investment
The total investment is $395 AUD GST inclusive, per participant.
The program consists of three separate 4-hour live online sessions, plus completion of an assignment. Sessions are interactive (not pre-recorded) and include a workbook and quizzes to support engagement and understanding.
Pre-registration is required. A confirmation email containing further instructions will be automatically issued to the registered email address.
Please note that fees are non-refundable once payment has been received.
Program Requirements
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Tools and Resources
Participants require access to a stable internet connection for Zoom sessions and a computer to download learning materials and upload coursework.
Attendance
Full attendance across all four live sessions is mandatory for program completion.
Assessments
Successful completion of homework and a written assignment (completed in the participant’s own time) is required to achieve the nationally recognised unit BSBCUS301 – Deliver and monitor a service to customers.
Pre-Program Access
Following successful enrolment and registration, participants will receive login details for the learning portal. Please check junk or spam folders if correspondence has not been received.
This is where participants can find:
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Zoom links
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Session workbooks
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Reading materials
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Additional downloadable resources
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Post-session quiz links
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Assignment information and related recordings
Supported by​
Supported by the Australian College of Audiology Inc HAASA.
This program is not accredited by ACAud and does not confer ACAud certification or eligibility for certification.